Terms of service

Care on the Coast – Terms of Service

Last Updated: July 2026

Welcome to Care on the Coast.

These Terms of Service govern your access to and use of our website, products and professional services. By accessing our website, purchasing products, booking services or engaging Care on the Coast, you acknowledge that you have read, understood and agree to these Terms.

1. About Care on the Coast

Care on the Coast provides a range of products and professional services, including:

Service Quality Improvement Consultancy
Service Quality Reviews
Staff Training & Professional Development
Workforce Development & Ongoing Consultancy
1:1 Guided Coaching Sessions
Digital Educational Resources
Print-on-Demand Apparel
Online educational content

2. General Website Use

By using this website you agree to:

Provide accurate and complete information when making purchases or enquiries.
Use this website only for lawful purposes.
Not reproduce, copy or misuse website content without written permission.

Care on the Coast reserves the right to modify website content, products, pricing and services at any time without notice.

3. Consultancy & Professional Services

Our consultancy services are tailored to each organisation.

Professional services may include:

Service Quality Reviews
Workforce Development
Staff Training
Organisational Reviews
Ongoing Consultancy
Professional Development

Following a discovery call, clients may receive:

A tailored proposal
Quote
Master Services Agreement

The Master Services Agreement forms the contractual agreement between Care on the Coast and the client for consultancy engagements and outlines:

Scope of services
Fees
Payment terms
Confidentiality
Intellectual property
Cancellation
Liability
Other contractual obligations

Where applicable, the Master Services Agreement takes precedence over these website Terms.

4. Discovery Calls

Complimentary discovery calls are provided to discuss your organisation's needs and determine whether Care on the Coast is an appropriate fit.

Discovery calls:

Are obligation free.
Do not constitute professional advice.
Do not establish a client relationship.
Do not replace formal consultancy recommendations.

5. Staff Training

Training workshops are educational in nature and are designed to strengthen workforce capability.

Training content is tailored to organisational needs where agreed.

Training materials remain the intellectual property of Care on the Coast unless otherwise agreed in writing.

6. 1:1 Guided Coaching Sessions

Care on the Coast also offers 1:1 Guided Coaching Sessions focused on:

Personal growth
Self-awareness
Reflection
Emotional understanding
Behaviour patterns
Practical guidance
Goal setting

These sessions are educational and reflective in nature.

7. Coaching Disclaimer

1:1 Guided Coaching Sessions:

Are not therapy.
Are not psychology.
Are not counselling.
Are not behaviour support.
Are not mental health treatment.
Are not crisis services.
Do not replace medical or psychological care.

If you require urgent mental health or medical support, you should contact an appropriately qualified professional or emergency service.

8. Coaching Cancellations

Coaching appointments may be cancelled or rescheduled up to 48 hours before the scheduled session.

Within 48 hours, bookings become non-refundable due to preparation and reserved appointment time.

9. Apparel Purchases

Our apparel is produced through trusted print-on-demand suppliers.

As each item is made to order:

Production times vary.
Shipping estimates are approximate.
Minor colour and print variations may occur.

Care on the Coast is not responsible for shipping delays outside our control.

10. Apparel Returns

Due to the made-to-order nature of our apparel, we cannot accept returns or exchanges for:

Change of mind
Incorrect sizing selected by the customer
Ordering errors
Personal preference

Refunds or replacements may be available where required under Australian Consumer Law or where items arrive damaged or incorrect.

11. Digital Resources

Digital products are delivered electronically.

Upon purchase you acknowledge:

Downloads are intended for personal or organisational use as licensed.
Products may not be copied, shared, redistributed or resold.
Sales are final due to immediate digital access unless otherwise required by law.

12. Intellectual Property

Unless otherwise stated, all intellectual property remains the property of Care on the Coast.

This includes:

Service Quality Review frameworks
Training materials
Digital resources
Workbooks
Templates
Reports
Apparel designs
Branding
Logos
Written content
Website content
Images
Educational resources

No content may be copied, reproduced, modified, sold or distributed without written permission.

13. Confidentiality

During consultancy engagements, clients may provide confidential organisational information, documentation and other sensitive material.

Care on the Coast will manage confidential information in accordance with applicable privacy laws and the relevant Master Services Agreement.

Clients are responsible for ensuring they have appropriate authority to share information required for the engagement.

14. Limitation of Liability

Care on the Coast provides education, consultancy, coaching and professional recommendations based on information available at the time of service.

Recommendations are advisory in nature.

While every effort is made to provide high-quality professional services, Care on the Coast does not guarantee:

Specific participant outcomes
Organisational outcomes
Behavioural outcomes
Regulatory compliance
NDIS registration outcomes
Accreditation outcomes
Financial outcomes

To the maximum extent permitted by law, Care on the Coast is not liable for indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these Terms excludes rights available under Australian Consumer Law.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website or engaging our services, you consent to the collection and handling of personal information as described within our Privacy Policy.