Shipping policy

Shipping Policy

At Care on the Coast, we offer a combination of physical products, digital resources, and online services. Please read the following shipping information carefully before placing an order.

Apparel Orders

All apparel items purchased through Care on the Coast are made to order through our trusted production partners.

Because each item is produced specifically for each customer, please allow time for both production and shipping.

Estimated timeframes may include:

  • Production time: 2–5 business days

  • Shipping time: Approximately 7–21 business days depending on your location

Please note that these timeframes are estimates only and may vary.

As our apparel is produced through third-party suppliers, delivery times may be impacted by:

  • International shipping delays

  • Customs processing

  • Public holidays

  • Carrier delays

  • High order volumes

  • Circumstances outside of our control

We are not responsible for shipping delays once an order has been dispatched.

Tracking information will be provided once your order has been shipped where available.

Shipping Costs

Shipping costs are calculated at checkout.

Shipping rates may vary depending on:

  • Product type

  • Quantity ordered

  • Shipping destination

  • Carrier pricing at the time of purchase

Shipping fees are non-refundable once an order has been processed and shipped.

Lost or Delayed Orders

Once an order has been shipped, responsibility for delivery rests with the shipping carrier.

If your order appears delayed, we encourage you to first check your tracking information.

If you experience significant delivery issues, please contact us and we will do our best to assist where possible.

However, Care on the Coast is not responsible for delays caused by postal services, customs processing, or events outside of our control.

Digital Products

All digital products are delivered electronically.

No physical item will be shipped for digital purchases.

Digital products are typically delivered immediately after purchase through download access or email confirmation.

Please ensure you enter the correct email address at checkout.

If you experience any issues accessing your digital purchase, please contact us for support.

1:1 Guided Sessions

1:1 Guided Sessions are delivered online.

No physical product will be shipped for service bookings.

After booking, you may receive confirmation details, session preparation information, and relevant communication via email.

Please ensure your contact details are entered correctly at checkout.

Questions

If you have any questions regarding your order, shipping, or delivery, please contact us and we will do our best to assist.

Thank you for supporting Care on the Coast.